Track my order

How does it work?
As soon as your order is shipped (every Friday), you will receive a confirmation email with your tracking number and a direct link to the carrier (La Poste or UPS).

I haven't received my tracking email
→ Check your spam and junk folders
→ Make sure the email address used for the order is correct
→ If you still can't find anything, contact us with your order number and we'll resend the information

My package is marked as delivered but I haven't received it
→ Check with your neighbors or concierge
→ Check your mailbox or relay point
→ If the problem persists, contact us within 48 hours and we will open an investigation with the carrier

My package is delayed
Delivery times are 5 to 14 business days depending on your location. In case of a delay beyond these times, contact us and we will take over.

Need help?
Contact us via our Contact Us page or by DM on Instagram @street_avenue__. We respond as quickly as possible.